Lexmark makes lasting impressions with Dynamics 365 | Microsoft Customer Stories
This customer story shows how Lexmark uses Dynamics 365 to consolidate platforms, speed up case resolution, and strengthen customer relationships through AI-powered tools and unified data. Read the story for ideas on how your company can build lasting impressions with smarter, connected customer service. Reach out to ERP Consulting, LLC to talk about how Dynamics 365 can help.
Why did Lexmark switch to Dynamics 365?
Lexmark transitioned to Dynamics 365 to address the complexities and inefficiencies of its legacy systems, which included Salesforce and Siebel. The company sought a unified, cloud-based platform that could enhance customer engagement, streamline sales and service processes, and provide real-time data analysis. This shift aimed to improve customer satisfaction and operational efficiency.
How has customer satisfaction improved?
Since implementing Dynamics 365, Lexmark has seen a measurable improvement in customer satisfaction. For instance, call center productivity increased by 23%, and the average call time was reduced by three minutes. Additionally, the integration of the Experlogix CPQ tool with Dynamics 365 Sales has led to a 43% reduction in quote revisions, further enhancing the customer experience.
What operational efficiencies has Lexmark achieved?
Lexmark has achieved a 50% improvement in productivity within support processes and a 20% increase in customer satisfaction scores since the transition to Dynamics 365. The platform has streamlined service delivery, improved forecasting accuracy, and enhanced visibility into customer interactions, allowing for more effective management of service engagements.
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Lexmark makes lasting impressions with Dynamics 365 | Microsoft Customer Stories
published by ERP Consulting, LLC
ERP Consulting, LLC is a trusted IT consulting firm dedicated to empowering small and medium-sized businesses (SMBs) with tailored solutions that drive growth and efficiency. Specializing in Microsoft Dynamics GP and Dynamics 365 Business Central, we offer comprehensive services including seamless implementation, customized training, dedicated support, and secure data migration. Our experienced team combines cutting-edge strategies with proven methodologies to streamline your operations and provide valuable data insights, ensuring your business thrives in today's competitive landscape.
Our Services:
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Implementation and Training: We ensure smooth integration of Microsoft Dynamics GP and Dynamics 365 Business Central into your operations, offering tailored training sessions to enhance your team's proficiency and productivity.
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Support: Our dedicated support team provides timely and effective solutions to maintain peak system performance, minimizing downtime and optimizing your ERP systems for continuous efficiency.
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Migrations: Specializing in data migration from Dynamics GP and other legacy systems to Dynamics 365 Business Central, we ensure secure and accurate transfers with minimal operational disruption.
At ERP Consulting, LLC, we prioritize our clients' needs, going above and beyond to deliver exceptional service. Our commitment to excellence and attention to detail have made us a trusted partner for businesses seeking to streamline operations and achieve measurable results.
Contact Us:
Let ERP Consulting, LLC guide you toward success with solutions tailored to your unique business needs. Visit us at erpconsultingllc.com to learn more.
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